Frequently Asked Questions
A question? A doubt? You've come to the right place.
Frequently Asked Questions
What is the return policy?
Our goal is for every customer to be completely satisfied with their purchase.
Returns and exchanges for orders of the wrong size, wrong color, or a change of mind are not possible. Always check your order before paying!
However, in case of damaged product or shipping error, we offer to refund you or resend you the correct product, if you contact us within 30 days of delivery of the product.
Please contact our team using the 'Submit an Issue ' form and provide a clear photo showing the issue.
There is no need to return the damaged product.
When will I receive my order?
Delivery times are 5 to 10 days but may vary depending on your location.
We will endeavor to ship your order as quickly as possible. Once your order has shipped, you will receive an email with additional information.
Where are our products made?
Our products are manufactured in the European Union.
We carefully select our manufacturing partners to ensure the quality of our products and their fair value.
What are the shipping costs?
Shipping costs are calculated based on your location and the items in your order.
You will always know the shipping price before you purchase.